FAQ


Trending Questions
  • What is your refund policy?

    All sales are final.
    If an event is cancelled you will be contacted via email and you are entitled to a refund of the price of your ticket. For cancelled events refunds are processed automatically so there is no need to contact us.
     
  • The event was rescheduled to a different date. What do I do?

    If your event is rescheduled to a new date you will be contacted by email. Your order will be valid for the new date.
    If an event is cancelled you will be contacted via email and you are entitled to a refund of the price of your ticket. For cancelled events refunds are processed automatically so there is no need to contact us.
    If you do not hear from us then the event is going ahead and there is no need to contact us. If the event is still scheduled to go ahead, we are unable to offer a refund.
     
  • How long will it take for my refund to appear on my bank statement?

    Refund credits usually appear in your bank account within 3-5 business days. (Business days do not include weekends or holidays.) This time period varies depending on your financial institution.
    **Please bear with us as we work through the large volume of refund request emails we've received due to COVID-19 (coronavirus). During this time, refunds may take up to 30 days to be processed.**
My account
  • Can I store my credit card info in my account for future purchases?

    Yes, we can store your credit card information for future ticket orders on our site, but only AFTER you've placed your first order with us.

    You cannot preemptively save credit card information prior to placing your first order on our site.
     
  • I don't think I have a Zeventa account, but I did purchase tickets.

    Everyone who purchases tickets through Zeventa automatically has an account created for them in order to store their Purchase History.
    In another browser tab or window, please go to www.zeventa.com

    Click the SIGN IN/UP button on the top right part of your screen.
    Enter the email address you used to purchase your tickets along with the password for that account.
    If you originally logged in with Facebook, please click CONNECT WITH FACEBOOK.
    If you purchased as a guest, forgot your password, or never received one, just click the Forgot Password? link.
    Once you are logged in you will see your main Dashboard with your Recent Purchases listed. (If you are not taken to your Dashboard after logging in, click your name in the top-right corner, then your email address in the drop-down.)
    Click Full Purchase History if the purchase you are looking for is not showing on your dashboard.
     
  • I need a receipt of my purchase.

    Everyone who purchases tickets through Zeventa.com automatically has an account.
    Please go to Zeventa.com
    Click the SIGN IN/UP button on the top right part of your screen.
    Enter the email address you used to purchase your tickets along with the password for that account.
    If you originally logged in with Facebook, please click CONNECT WITH FACEBOOK.
    If you forgot your password or never received one, just click the Forgot Password? link.
    Once you are logged in you will see your main dashboard with your recent purchases listed.
    Click Full Purchase History if the purchase you are looking for is not showing on your dashboard.
    Once you locate the order please click the PRINT/DOWNLOAD button.
    A PDF receipt will load that you may download and/or print.
     
  • Where can I view my purchases?

    Please go to zeventa.com
    Click the SIGN IN/UP button on the top right part of your screen.
    Enter the email address you used to purchase your tickets along with the password for that account.
    If you originally logged in with Facebook, please click CONNECT WITH FACEBOOK.
    If you forgot your password or never received one, just click the Forgot Password? link.
    Once you are logged in you will see your main dashboard with your recent purchases listed.
    Click Full Purchase History if the purchase you are looking for is not showing on your dashboard.
     
  • I am logged into my Zeventa account, but I don’t see my purchase.

    Please check to make sure you are logged in with the same email address you originally used to make the purchase.
    If you signed in with Facebook originally, then select to CONNECT WITH FACEBOOK when you are logging in.
    Once you are logged in you will see your main dashboard with your recent purchases listed.
    Click the Full Purchase History link if the purchase you are looking for is not showing on your dashboard.
    Contact us if you would like help walking through this!
     
  • How do I change the email address I used to log into my Zeventa account?

    Everyone who purchases tickets through Zeventa automatically has an account.
    Please go to Zeventa.com
    Click the SIGN IN/UP button on the top right part of your screen.
    Enter the email address you used to purchase your tickets along with the password for that account.
    If you forgot your password or never received one, just click the Forgot Password? link.
    Once you are logged in you will see your main dashboard.
    On the left navigation bar click your Account tab.
    Here you can change the email address associated with your account.
    Hit the SAVE MY ACCOUNT INFO button at the bottom of the page.
     
  • I forgot what email I used to log into my account.

    No problem, just email us and we'll help you find your account.
    When you contact us please have this information ready:
    The full name on your Zeventa account (or Facebook name)
    The last four digits of the credit card you used to make the purchase
     
  • I forgot my password.

    Please go to zeventa.com
    Click the SIGN IN/UP button on the top right part of your screen.
    Click the Forgot Password? link.
    Enter the email address you used to purchase your tickets.
    Then please check for an email from us!
    Our email may end up in your spam, promotions, news, or social folder/tab.
    If you can't easily locate our password reset email, please search the word Zeventa in your email's search bar.
     
  • How do I change my password?

    Everyone who purchases tickets through Zeventa automatically has an account.
    Please go to zeventa.com
    Click the SIGN IN/UP button on the top right part of your screen.
    Enter the email address you used to purchase your tickets along with the password for that account.
    If you forgot your password or never received one, just click the Forgot Password? link.
    Once you are logged in you will see your main dashboard.
    On the left navigation bar click your Account tab.
    Update your password in the password field.
    Hit the SAVE MY ACCOUNT INFO button at the bottom of the page.
     
  • What is the ticket transfer option and how do I use it?

    Log into your account and select the DETAILS button by the order that you wish to transfer to another person. If you don't know how to login, click here.
     
  • I would like my account deleted.

    As long as you don't have a ticket purchase with us for an event that is in the future, this is no problem. If you have tickets on your account for an upcoming show, please wait to request your account deletion until after the event passes so you can still have access to your ticket order.
    Just email us and we will process your request; no questions asked. We do hate to see you go!
     
  • Buying Tickets 

    My card was declined and I received Error message. What does that mean?
    A decline message means that a block has been placed on your card by your financial institution. Call your financial institution to approve the payment to Zeventa or use a different card to purchase.
     
  • Why were the tickets I purchased more expensive after I put them in my cart?

    It is very common for hundreds of people to select the same ticket-types and quantities at the same moment, down to the milliseconds. Unfortunately, because there may be only a certain amount of tickets available for each price tier, this causes some people's cart to be filled with the next available tier.
    At checkout all ticket types and prices are summarized before the order is processed so the customer is fully informed before paying. All sales are final once you successfully checkout and process your order.
     
  • How do I purchase tickets?

    On Zeventa.com you can use the search bar at the top of the homepage or below the TopEvents to find an event you want to attend.
    You are also able to look at events in your area by setting your location on the main page.
    Once you find an event you want to attend, hover over the event’s image, and select Get Tickets.
    Select the number of tickets you’d like to purchase, making sure to look at the ticket type, price, and amount of tickets you’re selecting.

    If you have a promo code there is a box on this page to enter it before you click CHECKOUT.
    If you aren’t already logged into a Zeventa account, the system will ask you to login. You may login with an email address or your Facebook. If you have already used the site before, please login with the same method as before.
    After signing in, you’ll be taken to the checkout page.
    This page is where you’ll be reviewing your order.
    Make sure to read the Terms of Purchase before checking the box to agree. You’ll have to agree to the Terms of Purchase before being able to proceed with the purchase.
    Make sure everything is correct before finally clicking PROCESS MY ORDER.
    Congratulations, you’ve just purchased tickets on Zeventa!
    Check your email for a confirmation email.
    Please check your Spam or Promotions folder in your email, just in case our email got stuck there (then make sure to mark our email as 'Not Spam', so it doesn’t happen again).
    You can also view your new purchase anytime by logging into your account.

Buying Tickets
  • My card was declined and I received Error message. What does that mean?

    A decline message means that a block has been placed on your card by your financial institution. Call your financial institution to approve the payment to Zeventa or use a different card to purchase.
     
  • Why were the tickets I purchased more expensive after I put them in my cart?

    It is very common for hundreds of people to select the same ticket-types and quantities at the same moment, down to the milliseconds. Unfortunately, because there may be only a certain amount of tickets available for each price tier, this causes some people's cart to be filled with the next available tier.
    At checkout all ticket types and prices are summarized before the order is processed so the customer is fully informed before paying. All sales are final once you successfully checkout and process your order.
     
  • How do I purchase tickets?

    On Zeventa.com you can use the search bar at the top of the homepage or below the Top Events to find an event you want to attend.
    You are also able to look at events in your area by setting your location on the main page.
    Once you find an event you want to attend, hover over the event’s image, and select Get Tickets.
    Select the number of tickets you’d like to purchase, making sure to look at the ticket type, price, and amount of tickets you’re selecting.
    If you have a promo code there is a box on this page to enter it before you click CHECKOUT.
    If you aren’t already logged into a Zeventa account, the system will ask you to login. You may login with an email address or your Facebook. If you have already used the site before, please login with the same method as before.
    After signing in, you’ll be taken to the checkout page.
    This page is where you’ll be reviewing your order.

    Make sure to read the Terms of Purchase before checking the box to agree. You’ll have to agree to the Terms of Purchase before being able to proceed with the purchase.

    Make sure everything is correct before finally clicking PROCESS MY ORDER.

    Congratulations, you’ve just purchased tickets on Zeventa!
    Check your email for a confirmation email.

    Please check your Spam or Promotions folder in your email, just in case our email got stuck there (then make sure to mark our email as 'Not Spam', so it doesn’t happen again).

    You can also view your new purchase anytime by logging into your account.
 
  • I am having difficulty making a purchase, help!

    There are a couple of reasons why you may experience difficulty ordering tickets:

    BROWSER 

    You may using an internet browser that is not updated. Please ensure your web browser is up to date.

    CLEAR YOUR CACHE/COOKIES
    As you use your internet browser daily to surf the web, many sites force tracking cookies onto your browser to better cater ads to your interests (Facebook, Amazon, etc.). Over time these harmless bits of data can pile up in your browser's cache. Each browser has the ability to delete these cookies permanently, so please check your settings preferences and clear your cache/cookies.

    Here are instructions for clearing the cache on major browsers:

    Chrome:
    Navigate to History > Show Full History in your Chrome menu bar.
    Hit the Clear Browsing Data button located at the top of the screen
    Select how far back you want to clear this data. For this case, it is best to select "the beginning of time'.
    To only clear cached items, make sure only the "Cached images and files" checkbox is selected.

    Hit Clear Browsing Data.

    Safari:
    In Safari, navigate to the Safari Menu > Preferences.
    Under the Privacy tab, hit Remove All Website Data…
    Hit Remove Now to confirm this action.

    Firefox:
    Navigate to History > Clear Recent History in your Firefox menu bar.
    Set the time range to clear. For this case, it is best to select "Everything".
    Leave only the "Cache" checkbox checked.

    Hit Clear Now.

    Internet Explorer:
    Navigate to Delete Browsing History.
    Uncheck "Cookies and website data" and "History", make sure "Temporary Internet files and website files" and "Preserve Favorites website data" are checked, and hit Delete.

    MAKE SURE YOU DIDN'T GET CHARGED

    Be sure to check your bank account and give us a ring if you think you may have already made a purchase. Because all sales are final, we don't want you placing extra orders unknowingly.
     
  • Why is there a limit on the number of tickets I can buy?

    There is a limit on ticket purchases per event to avoid any potential issues with fraud.
     
  • I have a question about details of the event.

    Our website provides as much information on the event as provided to us by the event organizer. While we often have a great detail of event information on our site, we also recommend checking out the event's website and social media accounts for information like lineups, questions about parking, etc.
     
  • How do I know if my order was processed successfully?

    If your order has been processed successfully it will show on your bank account or credit card statement.
    Zeventa will email a confirmation of a successful purchase to the email input at checkout.
    You may miss the email if you entered in your email address with a typo.
    Please contact us so we can check if you placed a successful order.
     
  • What do I do if the tickets I want to buy are sold out?

    We're sorry that the tickets to the event you'd like to attend are sold out!
    Unfortunately, once the allotted amount of tickets are sold, we are unable to continue making any transactions for that event.
    Please check the event's website and social media to see if there will be door sales.
     
  • I hit the back button on my browser while my order was processing. Was I charged?

    Please contact us before trying to place your order again so we can check thoroughly in our system to ensure that you do not have a duplicate purchase.
    Since sales are final, it's important not to place an order more than once.
     
  • I want to sell my ticket OR I bought a ticket off someone (third party sales)

    As the primary online ticketing service for many events, we can NOT condone third-party sales.
    Our only obligation is to the purchaser on Zeventa.com. We highly discourage and CANNOT guarantee the same customer support for tickets purchased from other websites or unauthorized dealers.
    With that warning in mind, third-party purchases are made at your own risk.
     
  • Can I place an order over the phone?

    For fraud prevention, we cannot process orders over the phone. If you are having trouble making a purchase online, please email us at zeventainfo@gmail.com and let us know exactly what you are having trouble with and we'll assist!

Payment / Billing 
  • My order was refunded due to being "high-risk." What does that mean?

    This means that our Loss Prevention department has received information that has flagged your recent ticket purchase as a high risk to keep active in our system.
    We reserve the right to cancel any order that we deem to be possibly of a fraudulent nature or high-risk. We perform various checks to determine the probability of fraud, including, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to telephone, reference to records to check for other fraudulent activity at an IP address, etc.
    As a security measure your ticket order has been refunded back in full, and the order has been cancelled. You should see the credit appear on your statement within 1-3 business days.
    If you'd like to place a successful order, you will need to do so using a different credit card than the one you just used, and with a different Zeventa email login, as this email address has been flagged and can no longer be used.
    Please email zeventainfo@gmail.com if you have any questions. Customer Support is given LIMITED information about reversals. Loss Prevention is not reachable by phone, only email.
     
  • My order is in "chargedback" status. What does that mean?

    This means that the cardholder placed a dispute with their bank or credit card company against the ticket order charge.
    Per our Terms, which were agreed to at purchase, you agree not to contact Zeventa to seek a refund or exchange from Zeventa when Zeventa is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from Zeventa. Should you do so, your tickets may be cancelled, and Zeventa may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using Zeventa.
    We are unable to revalidate your order if it is still in chargedback status. The dispute can take up to 90 days from beginning to end to clear from our system.
    If you would still like to attend the event, you would need to repurchase your ticket(s) with a different card and email address. We cannot refund this order until the chargeback clears our system and you've placed a new order.
    Once your original order has returned to a valid status and we see you've placed a new order, we'll reach out to confirm the refund.
     
  • Can I use a gift card to place my order?

    Gift cards (or pre-paid) can be used to purchase tickets as long as they have a major credit card logo: Visa, Mastercard, American Express, or Discover.
    However, the gift card must be registered on their website with your mailing address in order to successfully enter a zip code in the "Billing zip code" field. Please check the back of the gift card for further assistance with registering.
    We recommend NOT discarding the gift card in the case of your order being refunded. We cannot refund to another card or account other than the one used at purchase.
     
  • My order shows as "pending" in my bank account but I don't see it in my Zeventa account.

    In this case, your transaction may have failed in which the funds "pending" with your bank will automatically reverse within 24-48 hours.
    If you would like reassurance of this or verification of a failed transaction please contact us.
    We can also search to see if you may have made the purchase successfully or not.
     
  • I need to change the card that will get charged for my next payment.

    In this case, your transaction may have failed in which the funds "pending" with your bank will automatically reverse within 24-48 hours.
    If you would like reassurance of this or verification of a failed transaction please contact us.
    We can also search to see if you may have made the purchase successfully or not.

Getting My Tickets
  • Help, I can't print/view my PDF receipt/ticket

    Login to your zeventa.com account
    Click the blue PRINT/DOWNLOAD button next to your order
    A PDF will load that you can either print, or just show on your smartphone’s screen
     
  • How to pick up at Will Call

    Will Call is located at the entrance to the event.
    This is where you will pick up your tickets on the day of the event.
    Will Call usually opens an hour prior to the show, but is not guaranteed.
    You must present the original credit card used to purchase the ticket and a valid state issued picture ID. If you can not present these at Will Call, a clear photo of these items may be accepted instead, but such acceptance shall be at the sole discretion of the Promoter/Producer.
     
  • I received the wrong order in the mail.

    email us at zeventainfo@gmail.com with a clear photo of the tickets you received so we can locate what might have gone wrong.
     
  • What forms of ID are accepted when picking up tickets at Will Call?

    Any government issued photo ID, along with your credit or debit card, is accepted when picking tickets up from Will Call.
     
  • I do not have the card I originally used to make my purchase. What do I need to pick up my tickets at Will Call?

    If you no longer have the credit card you originally used to make the purchase, you can bring a bank statement (print out, or shown on your phone) to Will Call showing the charge. That along with your ID will grant you access to your tickets at Will Call.

Refunds / Exchanges 
  • The event was canceled or rescheduled to a different date. What do I do?

    If your event is rescheduled to a new date you will be contacted by email. Your order will be valid for the new date.
    If an event is cancelled you will be contacted via email and you are entitled to a refund of the price of your ticket. For cancelled events refunds are processed automatically so there is no need to contact us.
    If you do not hear from us then the event is going ahead and there is no need to contact us. If the event is still scheduled to go ahead, we are unable to offer a refund.
     
  • What is your refund policy?

    All sales are final.
    If an event is cancelled you will be contacted via email and you are entitled to a refund of the price of your ticket. For cancelled events refunds are processed automatically so there is no need to contact us.
    You can read our full Terms of Purchase here
     
  • What is your Upgrade and Exchange policy?

    Our policy is that all sales are final. However, some events do allow exchanges and upgrades (or equal or greater value).
    Please contact us to find out if your order qualifies for an exchange or upgrade.
     
  • I made a duplicate purchase

    All sales are final. You can read our full terms here: https://zeventa.com/terms
     
  • Why are fees non-refundable?

    We are unable to refund our fees because they cover the costs of operations and processing your order, among other things. We wouldn't be here without them; and we appreciate your help in making sure we can be here for you whenever you need us.
    You can read our full Terms of Purchase here.
     
  • Can I re-sell my ticket on Zeventa?

    We do not have the ability for you to list your ticket on our site for re-sale. Only event producers can sell tickets through our site.
    In the event that you can no longer attend, contact us to find out how you can give your ticket to a friend or family member.
     
  • How long will it take for my refund to appear on my bank statement?

    Refund credits usually appear in your bank account within 3-5 business days. (Business days do not include weekends or holidays.) This time period varies depending on your financial institution.
    **Please bear with us as we work through the large volume of refund request emails we've received due to COVID-19 (coronavirus). During this time, refunds may take up to 30 days to be processed.**
     
  • The ticket I bought from someone turned out to be a scam. Can you help?

    Unfortunately Zeventa cannot intervene or get involved with any third party transactions. (To ensure fraud prevention, please purchase tickets from us directly.)

Technical Issues 
  • I am an event organizer needing assistance.

    If you are an event organizer needing assistance with your client account, event, billing, ticket stock, etc., Client Support can be reached at:

    347-985-4412
    Hours: Mon-Fri 9:00 AM - 5:00 PM (Eastern)

    zeventainfo@gmail.com

    This contact information is ONLY for event organizers, NOT customers attending events. Customers attending can find contact info at zeventainfo@gmail.com and scroll to the bottom of the page.
     
  • I am having trouble logging in.

    email us at zeventainfo@gmail.com if you are having trouble logging onto your zeventa.com account, and we will gladly assist you. Please provide the last four digits of the credit card you used to help us quickly pull up your account.
     
  • I received an error message while making a purchase.

    To troubleshoot please go to the dashboard of your Zeventa.com account.
    Then, click on the Account tab on the left navigation panel.
    You may see a credit card stored. Delete it by clicking the little trash can.
    Please make sure your order didn't process by checking your bank statement, and then go ahead and try the purchase again. (You might also have that card saved to your account. If that's the case, it will be saved on your cards list and you can select that card at checkout. You will have to verify the CVV2 code when using the card at checkout.)
     
  • My order failed, what do I do now?

    Please double check your zeventa.com account to make sure the purchase was not processed. You should also check your bank account to ensure that there was not a charge. To be 100% sure, please contact us first so we can look into it for you. 
     
  • I didn't receive the email from Zeventa that I was expecting.

    With some email clients like Gmail, Yahoo, AOL, etc. our emails sometimes end up in your 'Spam' folder or 'Promotions' tab. If you add us to your address book, and mark our emails as 'Not Spam' it should solve it! 
    Please contact us so we can help.
     
  • I received a message saying that I already have a card on file, help!

    To troubleshoot please go to the dashboard of your Zeventa.com account.
    Then, click on the Account tab on the left navigation panel.
    You may see a credit card stored. Delete it by clicking the little trash can.
    Please make sure your order didn't process by checking your bank statement, and then go ahead and try the purchase again. (You might also have that card saved to your account. If that's the case, it will be saved on your cards list and you can select that card at checkout. You will have to verify the CVV2 code when using the card at checkout.)
     
  • I am unable to make a purchase. It says my CVV2 is wrong, help!

    The CVV2 code is the 3 digit code on the back of your card (or the 4 digit code on the front if you are using an American Express).
    To troubleshoot please go to the main dashboard of your zeventa.com account.
    Then, click on the Account tab on the left navigation panel.
    You may see a credit card stored, that you can delete by clicking the little trash can.
    Then try making your purchase again. If you are still having trouble please call us for help.
     
  • How do I get a promo code?

    Promo codes are given out by promoters and companies hosting events on our site. We do not give out promo codes, they have to be procured by other means. Try emailing the event you wish to attend, or reaching out to them on social media.
     
  • When I click on "Sign In" nothing happens.

    You should check if you are behind a firewall, which happens at school or work computers sometimes. This might be blocking your ability to Sign In. You can also try dumping the cookies in your web browser. Contact us to help troubleshoot. 
     
  • When I placed my order it got stuck on "processing" forever. Did it go through?

    Contact us before trying to make your purchase again so we can check thoroughly in our system to ensure that you do not have a duplicate purchase.
     
  • I made my purchase under a "Guest" account. How can I view my tickets if I don't have a Zeventa account?

    Whenever you sign in as a "Guest" and make a purchase, we automatically create a Zeventa account for you with a temporary password.  Please call our customer support line at 347-985-4412 or email us at zeventainfo@gmail.com to request a password reset.
    You can also reset the password at zeventa.com by entering the email address you used to make the purchase and then clicking the forgot password link. Be sure to check your spam folder for the reset email.
     
  • Can I check and see if a ticket I bought from someone else is real?

    As the primary online ticketing service for many events, we can’t condone third-party sales. Our only obligation is to the original ticket purchaser. We highly discourage and can’t guarantee the same customer support for tickets purchased from other websites or unauthorized sellers. With that warning in mind, third-party purchases are made at your own risk.
    You may give us a call and we can look up the ticket number, but we are not able to guarantee that it will successfully get you into the event. The original ticket purchaser may report the ticket lost or stolen at any time, and have it reissued (making the ticket you own voided).
    People can also sell multiple copies of the same ticket, and whoever happens to arrive at the venue first will be the only one who can get in. All others would be told that their ticket was already scanned in.

If you don't find what you're looking for, get in touch. We would love to help!

EMAIL US
zeventainfo@gmail.com
Our team will get back to you within 24 hours.

CALL US
347-985-4412
Give us a ring! 8am - 7pm PT, Mon - Sat